I don’t expect them to send a car around at two o’clock in the morning and wake me up.
We pay these people to do their job, and I accept the fact that at 12:43am it was their judgement call as executives of the organisation that they needed to use their discretion and close the system.
Did I like it? Absolutely not. Absolutely not. Am I still asking for information, details to justify a decision? Absolutely.