The electronics maker Anker recalled its PowerCore 10000 power banks with the model number A1263 after receiving 19 reports of fires and explosions.
According to an alert posted Thursday by the Consumer Products Safety Commission, more than 1.1 million of the products sold in the US are affected by the recall. The company plans to replace the charging devices, but customers who have them must submit photo evidence of ownership and also prove that they’ve disposed of the PowerCore devices properly before receiving a replacement. Anker recommends contacting a local hazardous waste collection center versus disposing of it in the trash or through standard recycling services.
The PowerCore, made in China, is one of four current power bank recalls that have been issued by Anker. The others include the 334 MagGo 10K battery, the 321 Power Bank (5K) and the 535 Power Bank (20K).
Airlines have taken note of portable battery hazards. Recently, Southwest Airlines changed its policy on charging devices inside of carry-on bags. Some international airlines have also begun limiting the types of lithium chargers fliers can bring on planes due to risks of overheating.
How to check if your Anker PowerCore has been recalled
Anker says the products affected are the A1263 model of the PowerCore 10000 power bank that were purchased between June 1, 2016 and Dec. 31, 2022.
Customers can verify their serial number at a webpage provided by Anker. The serial number is on the bottom of the device.
In entering the number, Anker advises, “Pay attention to the letters and numbers in the serial number: ‘1’, ‘L’, ‘I’, ‘2’ and ‘Z’. Please note that characters such as ‘0 (zero)’ and ‘O’ (o) may be entered incorrectly. Regarding the serial number of the target product, ‘O’ and ‘I’ are not used.
What to do if your Anker PowerCore has been recalled
In addition to instructing customers to stop using the chargers immediately, the CPSC and Anker posted requirements for receiving a replacement PowerCore device.
They include:
- Submitting a photo of the recalled device that shows the model number, serial number, the consumer’s name, date of the photo and the word “recalled” written in permanent marker on the device. The information not on the device can be on a piece of paper next to the device in the photo.
- Submitting a purchase receipt, though the CPSC says that’s not a requirement for the recall.
- A confirmation of disposal of the device “in accordance with applicable laws and regulations.” Anker advises not disposing of the device until receiving confirmation that it’s eligible for the recall.
- From Anker: “If the serial number is worn off or not visible, please contact Anker for guidance.”
- For additional questions Anker says customers can email support@anker.com with “Anker A1263 Recall” in the subject line or call 800-988-7973.