Redesigning customer experience to digitise healthcare in India – ET HealthWorld

redesigning customer experience to digitise healthcare in india

By Subrato Bandhu Customer experience (CX) has quickly become a top business priority as more of us interact and transact online. However, CX transformation initiatives are rare in the healthcare sector, despite the increasing adoption and use of virtual care visits. While you might feel satisfied with your healthcare provider in person, the industry has … Read more